Términos del servicio

These Terms and Conditions govern purchases made through the Saniflo Supply e-commerce platform operated by Saniflo Supply, with its principal business address at 485 Georges Road, Ste 202 #1148, Dayton, NJ 08810.

In these Terms and Conditions, “Saniflo Supply,” “we,” “us,” and “our” refer to Saniflo Supply.

By placing an order through the platform, you agree to these Terms and Conditions, together with any applicable product-specific warranty, shipping policy, return policy, and other terms presented to you before purchase.

1. Eligibility and Customer Information

You represent that the information you provide during checkout is accurate and complete. You are responsible for ensuring that the delivery address, billing information, email address, and telephone number provided with your order are correct.

If you are purchasing on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms and Conditions.

Saniflo Supply ships only to destinations displayed as available during checkout. We may restrict or refuse orders for destinations that we do not service.

2. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, compatibility information, availability information, and prices are accurate. However, errors may occur.

Product availability is not guaranteed until Saniflo Supply accepts the order. Products may become unavailable, discontinued, or subject to manufacturer or supplier delays.

If a product becomes unavailable after you place an order, Saniflo Supply may cancel the affected portion of the order and issue a refund for amounts paid for the unavailable product. We will notify you using the contact information associated with the order.

3. Order Submission and Acceptance

Submitting an order constitutes an offer to purchase the selected products. Saniflo Supply’s automated order acknowledgment confirms receipt of the order but does not necessarily constitute acceptance.

An order is accepted only when Saniflo Supply sends an order acceptance or shipping confirmation, or otherwise expressly confirms acceptance.

Saniflo Supply may decline or cancel an order before shipment if a product is unavailable; there is an error in the product description, price, promotion, or availability; the order cannot be fulfilled to the requested destination; payment cannot be authorized; the order appears fraudulent or unauthorized; the order violates applicable law or these Terms and Conditions; or Saniflo Supply reasonably believes that the order was placed in error or for an unauthorized purpose.

If Saniflo Supply cancels an order after payment has been collected, Saniflo Supply will refund the amount paid for the cancelled products and any applicable order-related charges using the original payment method, unless applicable law requires another method.

4. Prices, Taxes, and Fees

All prices are stated in U.S. dollars unless otherwise indicated.

Product prices, promotions, and availability may change before an order is accepted. The price applicable to an accepted order will be the price displayed at checkout and included in the order confirmation, except where cancellation is permitted because of a pricing or description error.

Before submitting an order, the checkout page will display, where calculable, product prices, shipping and handling charges, applicable taxes, mandatory fees, and the total amount to be charged.

Optional services, accessories, installation services, or other add-ons will be identified separately.

5. Payment

Full payment is required when the order is submitted or accepted, as indicated during checkout.

Saniflo Supply accepts the payment methods displayed at checkout. Payment authorization does not by itself constitute acceptance of an order.

You authorize Saniflo Supply, or its payment processor, to charge the selected payment method for the order total displayed at checkout.

Saniflo Supply does not offer credit or invoicing terms through the platform unless expressly agreed in writing by an authorized Saniflo Supply representative.

If payment is declined, reversed, disputed, or otherwise unavailable, Saniflo Supply may suspend or cancel the order.

6. Shipping and Delivery

Saniflo Supply will ship accepted orders to the delivery address provided during checkout using the shipping method selected or assigned at checkout.

Processing time, shipment time, and carrier transit time are separate estimates. The applicable estimated processing and delivery information will be displayed during checkout where available.

Carrier transit times are outside Saniflo Supply’s control and are not guaranteed unless Saniflo Supply expressly states otherwise in writing.

Saniflo Supply will use reasonable efforts to ship orders within the estimated period displayed at checkout. If no shipping period is displayed, Saniflo Supply will ship the order within the period required by applicable law.

If Saniflo Supply cannot ship an order within the applicable promised or legally required period, Saniflo Supply will provide a delay notice with a revised shipment date when reasonably available. The notice will explain the customer’s available cancellation and refund options.

Saniflo Supply may make partial shipments. If only part of an order is shipped, Saniflo Supply will provide any refund required for products that are cancelled or cannot be shipped.

7. Title and Risk of Loss

Unless an order expressly states different shipping terms, title to the products transfers to the customer when Saniflo Supply has received full payment and the products have been delivered to the delivery address provided with the order.

Unless applicable law requires otherwise, Saniflo Supply will be responsible for loss or damage occurring during transit before delivery.

8. Order Cancellation

A customer may request cancellation by contacting Saniflo Supply at support@saniflo-supply.com.

Cancellation requests received before shipment will be handled according to the order status and applicable product type. Special-order, customized, non-cancellable, or already shipped products may not be cancellable except as required by applicable law.

If an order is cancelled and payment has already been collected, Saniflo Supply will issue any applicable refund to the original payment method.

9. Returns and Refunds

Subject to the exclusions in the Return and Refund Policy, Saniflo Supply accepts requests to return eligible products within 30 days after delivery.

Ordinary returns require prior authorization. Products must be unused, uninstalled, in original packaging, complete with all parts and accessories, and in resalable condition.

A restocking fee of 20% may apply to eligible, nondefective returns. No restocking fee will apply to returns caused by Saniflo Supply’s error, shipment of an incorrect product, confirmed shipping damage, or a qualifying defect or warranty issue.

Additional details are available in the Return and Refund Policy.

10. Damaged, Incorrect, Missing, or Nonconforming Products

Customers should inspect products promptly after delivery and notify Saniflo Supply of visible shipping damage, missing items, incorrect products, or quantity discrepancies within 5 business days by emailing support@saniflo-supply.com.

Saniflo Supply may provide an appropriate remedy, which may include repair, replacement, shipment of missing parts, return authorization, refund, or another remedy permitted by applicable law.

The five-business-day reporting period is an administrative reporting period for visible delivery issues. It does not eliminate rights relating to latent defects, warranty claims, nonconforming products, or other rights that cannot legally be waived.

11. Manufacturer Warranty Coverage

Warranty coverage is provided and administered at the manufacturer level. Saniflo Supply does not independently provide warranty coverage unless expressly stated in the applicable product documentation or order confirmation.

Warranty claims must be submitted to the applicable manufacturer in accordance with the manufacturer’s warranty terms and claim procedures. Customers should refer to the warranty information supplied with the product or included with the applicable order confirmation.

Saniflo Supply may assist with routing general warranty questions, but the manufacturer is responsible for determining warranty eligibility, approving or denying claims, and providing any warranty remedy.

Manufacturer warranties may exclude damage caused by misuse, abuse, improper installation, failure to follow instructions, unauthorized modification, improper maintenance, abnormal operating conditions, or use outside the product’s intended purpose. Nothing in these Terms and Conditions excludes or limits a warranty, remedy, or consumer right that cannot legally be excluded or limited.

12. Product Use, Installation, and Safety

Customers are responsible for reviewing all product descriptions, manuals, compatibility information, safety warnings, installation requirements, and applicable building or plumbing codes before purchasing or installing a product.

Where a product requires professional installation, Saniflo Supply recommends using a qualified professional. Customers are responsible for ensuring that installation is performed properly and in accordance with applicable instructions and codes.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Saniflo Supply will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from or relating to an order or product, including loss of profits, revenue, business opportunity, or use.

To the maximum extent permitted by applicable law, Saniflo Supply’s total liability arising from an order will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, personal injury, or other matters for which applicable law prohibits limitation.

14. Force Majeure

Saniflo Supply will not be responsible for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, severe weather, war, terrorism, governmental action, labor disruption, supplier interruption, transportation disruption, widespread technology failure, or other events that could not reasonably have been prevented.

Saniflo Supply will use reasonable efforts to provide notice of material delays and to mitigate their effects.

This section does not eliminate any applicable customer right to cancel an unshipped order or receive a refund because of a shipping delay.

15. Governing Law and Disputes

These Terms and Conditions and the sale of products will be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, except to the extent that mandatory law in the customer’s jurisdiction applies.

Before commencing a formal proceeding, the customer should contact Saniflo Supply by email at support@saniflo-supply.com and provide a reasonable opportunity to investigate and resolve the dispute.

Any court proceeding permitted under these Terms and Conditions will be brought in a court with proper jurisdiction, unless applicable law requires another forum.

16. Electronic Communications and Records

By using the platform and placing an order, you agree to receive transaction-related communications electronically, including order acknowledgments, acceptance notices, shipping notices, delay notices, return instructions, warranty communications, and refund confirmations.

Saniflo Supply may retain electronic records of orders, communications, accepted Terms and Conditions, payment authorizations, and related transactions.

17. Changes to These Terms and Conditions

Saniflo Supply may update these Terms and Conditions from time to time. Updated terms will be posted with a new effective date.

Changes will apply prospectively to orders accepted after the effective date. The version in effect when an order is accepted will govern that order, unless a change is required by law or otherwise agreed in writing.

18. General Provisions

If any provision of these Terms and Conditions is held invalid or unenforceable, the remaining provisions will remain in effect.

A failure to enforce a provision does not waive Saniflo Supply’s right to enforce it later.

These Terms and Conditions, together with the applicable order confirmation, product-specific warranty, and policies incorporated by reference, constitute the agreement relating to the applicable purchase.

19. Contact