Politique de remboursement

This Return and Refund Policy applies to purchases made through the Saniflo Supply website.

1. Ordinary Returns

Saniflo Supply accepts requests to return eligible products within 30 days after delivery.

All returns require prior authorization. Products must be unused, uninstalled, in their original packaging, complete with all parts and accessories, and in resalable condition.

To request a return, contact support@saniflo-supply.com or visit https://www.saniflo-supply.com/.

Return requests should include the order number, product information, reason for return, and photographs or other information reasonably requested by Saniflo Supply.

2. Return Shipping

For ordinary customer-remorse returns, return shipping costs are the customer’s responsibility unless Saniflo Supply agrees otherwise in writing.

Saniflo Supply is responsible for return shipping where the return is caused by Saniflo Supply’s error, shipment of an incorrect product, confirmed shipping damage, or a qualifying defect or warranty issue.

3. Restocking Fee

A restocking fee of 20% may apply to eligible, nondefective returns. The applicable fee will be disclosed when the return authorization is issued.

No restocking fee will apply to returns caused by Saniflo Supply’s error, shipment of an incorrect product, confirmed shipping damage, or a qualifying defect or warranty issue.

4. Refunds

After Saniflo Supply receives and inspects an approved return, Saniflo Supply will issue any approved refund within a reasonable period and in accordance with applicable law.

Refunds will generally be issued to the original payment method.

Original shipping charges are not refundable for ordinary customer-remorse returns, except where the return is caused by Saniflo Supply’s error, a qualifying defect, shipment damage, or another circumstance requiring reimbursement under applicable law.

5. Products Not Eligible for Ordinary Returns

• Customized products;
• Special-order products;
• Products identified as final sale;
• Products that have been installed or used;
• Products damaged after delivery through customer action or negligence;
• Products missing parts, accessories, manuals, or original packaging; and
• Products excluded on the product page or at checkout.

Any exclusion will be disclosed before purchase.

6. Damaged, Incorrect, Missing, or Defective Products

Customers should inspect products promptly after delivery and notify Saniflo Supply of visible shipping damage, missing items, incorrect products, or quantity discrepancies within 5 business days by emailing support@saniflo-supply.com.

The notice should include the order number, a description of the issue, and photographs where available. Packaging should be retained until Saniflo Supply provides further instructions.

Saniflo Supply may provide an appropriate remedy, which may include repair, replacement, shipment of missing parts, return authorization, refund, or another remedy permitted by applicable law.

The five-business-day reporting period is an administrative reporting period for visible delivery issues. It does not eliminate rights relating to latent defects, warranty claims, nonconforming products, or other rights that cannot legally be waived.

7. Manufacturer Warranty Coverage

Warranty coverage is provided and administered at the manufacturer level. Saniflo Supply does not independently provide warranty coverage unless expressly stated in the applicable product documentation or order confirmation.

Warranty claims must be submitted to the applicable manufacturer in accordance with the manufacturer’s warranty terms and claim procedures. Customers should refer to the warranty information supplied with the product or included with the order confirmation.

Saniflo Supply may assist with routing general warranty questions, but the manufacturer is responsible for determining warranty eligibility, approving or denying claims, and providing any warranty remedy.

8. Contact