Shipping policy

1. Shipping Destinations

Saniflo Supply ships accepted orders only to destinations displayed as available during checkout. Shipping availability may vary by product, destination, carrier, and order size.

2. Processing and Delivery Estimates

Processing time, shipment time, and carrier transit time are separate estimates. Applicable estimated processing and delivery information will be displayed during checkout where available.

Carrier transit times are outside Saniflo Supply’s control and are not guaranteed unless Saniflo Supply expressly states otherwise in writing.

Saniflo Supply will use reasonable efforts to ship orders within the estimated period displayed at checkout. If no shipping period is displayed, Saniflo Supply will ship the order within the period required by applicable law.

3. Shipping Charges

Applicable shipping and handling charges will be displayed during checkout before the order is submitted. Shipping charges may vary depending on the destination, shipping method, product type, order size, and carrier.

4. Order Tracking

Where tracking information is available, Saniflo Supply may provide it by email or through the customer’s order information. Tracking information is provided by the carrier and may not update immediately after shipment.

5. Delayed Shipments

If Saniflo Supply cannot ship an order within the applicable promised or legally required period, Saniflo Supply will provide a delay notice with a revised shipment date when reasonably available.

The delay notice will explain the customer’s available cancellation and refund options. A customer may contact Saniflo Supply at support@saniflo-supply.com regarding a delayed order.

6. Partial Shipments

Saniflo Supply may make partial shipments. If only part of an order is shipped, Saniflo Supply will provide any refund required for products that are cancelled or cannot be shipped.

7. Delivery Address

Customers are responsible for providing an accurate delivery address. Additional charges may apply for address corrections, refused deliveries, or failed deliveries caused by incorrect information provided by the customer.

8. Lost, Damaged, or Misdelivered Packages

Customers should inspect products promptly after delivery and notify Saniflo Supply of visible shipping damage, missing items, incorrect products, or quantity discrepancies within 5 business days by emailing support@saniflo-supply.com.

The notice should include the order number, a description of the issue, and photographs where available. Packaging should be retained until Saniflo Supply provides further instructions.

Saniflo Supply may provide an appropriate remedy, which may include repair, replacement, shipment of missing parts, return authorization, refund, or another remedy permitted by applicable law.

9. Title and Risk of Loss

Unless an order expressly states different shipping terms, title to the products transfers to the customer when Saniflo Supply has received full payment and the products have been delivered to the delivery address provided with the order.

Unless applicable law requires otherwise, Saniflo Supply will be responsible for loss or damage occurring during transit before delivery.

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